Team Success Manager

About Nortal:

About the role
As a Team Success Manager (TSM) at Nortal, you will play a key role in ensuring smooth day-to-day service delivery, leading and supporting customer's teams, maintaining team engagement, and keeping clients satisfied. You will support both internal delivery teams and external clients by ensuring high performance, good communication, and early issue resolution.

People & Team Management

• Serve as the main contact person for the customers' technical team members, offering guidance, motivation, and day-to-day support.
• Coordinate onboarding of new team members to client projects, ensuring alignment with team dynamics and delivery expectations.
• Conduct One2One meetings and check-ins in your client teams.
• Assist the team in resolving blockers with the client and support them in managing work-related or personal challenges.
• Coordinate unified performance feedback to team members, incorporating input from clients, peers etc.
• Coordinate with the customer to implement and track individual growth plans focused on both technical and soft skills and career development.
• Handle conflicts, manage performance issues, terminations.
• Support team well-being and engagement into company life.
• Manage timesheet compliance, leave, and availability.

Client Operations

• Act as the daily contact for clients and internal teams, ensure smooth delivery on clients requests.
• Monitor KPIs, workload, and team resources, when necessary.
• Prepare and present budgets, reports and dashboards.
• Track performance metrics and team engagement.
• Identify team risks and improvement areas.

• Proactive Communication: Clear and timely communicator, adaptable to different stakeholders and cultural contexts.
• Problem-Solving Mindset: Solution-oriented, proactive in identifying and resolving potential issues.
• Team Collaboration: Effective collaborator across different teams like Finance, Sales, People&Culture.
• Empathy and Leadership: Strong interpersonal skills to support and motivate team members through challenges.
• 3+ years of experience in a HR Business Partner role
• Experience with reporting tools, budgets and dashboards, attention to details.
• Understanding of Agile workflows, time-tracking tools, and performance management frameworks.
• Background or familiarity with software development environments is a strong plus.

Success Metrics:

• High client satisfaction and team engagement (eNPS)
• Strong performance and low attrition.
• Clear, accurate, and timely reporting.
• Identifying and supporting business growth opportunities.

Nortal offers:

• 24 working days of paid vacation

• 11 paid national holidays

• Health care: up to 10 paid sick days, on-demand medical insurance, vaccinations

• Mental health support: webinars, resources, and compensation for therapy sessions

• Access to our corporate learning platform

• Language classes (English)

• Flexible benefits budget: a fixed monthly amount you can spend on what matters most to you - medical insurance, sports, leisure, fuel, and more

• 8-hour workday aligned with the client’s working hours

• Hybrid work options: work from home with the option to use our cozy office space whenever needed

• Engaging team events and thoughtful gifts throughout the year

In your resume please allow our company to use your personal data